A cracked compact or a foundation in the wrong shade is disappointing, and we want to put it right fast. This Return & Replacement Policy covers every order placed with XYBLENOX SERVICES PRIVATE LIMITED ("Xyblenox", "we", "us") on https://xyblenox.com: which problems qualify, what state the product needs to be in and the steps to follow. For when and how your money comes back, see our Refund & Cancellation Policy.
At a glance
- Report a problem within 48 hours of delivery from My orders.
- Damaged, leaking, wrong-shade, missing, unsealed or expired products qualify, and fixing them costs you nothing.
- For hygiene and safety reasons, cosmetics and personal-care products that have been opened, used, swatched or unsealed cannot be returned unless they arrived damaged, wrong or expired.
- You choose: the same product again, or your money back.
Which problems are covered?
Tell us if your parcel contained:
- something broken, cracked or leaking, like a shattered eyeshadow palette, a bottle with a split cap, a pump that won't work or a serum that has spilled inside the box;
- a different product, variant or shade from the one you picked;
- fewer items than you ordered, or a product whose seal was already missing or torn;
- a product that was already past its expiry date, or very near it, on the day it was delivered.
For each affected item, pick either a replacement of the same product or a return with a refund.
Can I return an opened product?
No. Once a beauty or personal-care product has been opened, tried or swatched, nobody else can safely use it, so we cannot take it back. This protects you as much as the next customer. The only exception is when the product came to you damaged, wrong or expired.
These are also not accepted:
- Requests raised after 48 hours from delivery.
- A product or shade you ordered correctly but no longer want, or that doesn't suit you. Please check shade names, swatches and product details before you order.
- Perfumes, deodorants and body mists once the cap wrap or seal is broken.
- Lipsticks, lip balms, kajal, eyeliners, mascaras and other lip or eye products once opened.
- Oral care, baby care and health products, such as pain-relief sprays, once opened.
- Brushes, sponges and other tools that have been used.
- Free gifts, samples and promotional items.
- Skin or hair reactions and results, which vary from person to person, and slight shade or packaging differences caused by your screen, the lighting or a brand's packaging refresh.
Patch test first, every time
No two people's skin or hair react the same way. Before trying something new, read the ingredient list and directions, then test a little on a small patch of skin, and stop straight away if it stings, itches or turns red. What we write about a product is general information, not medical advice. If you have a skin condition, allergies or sensitive skin, or are pregnant, speak to a doctor or dermatologist first. Use health products such as pain-relief sprays only as the label directs. An allergic reaction or a product that doesn't suit you does not make an opened product returnable.
What condition should the product be in?
For us to accept it, the product needs to be:
- untouched, meaning not used, tested or swatched;
- still in its seal, shrink-wrap and original box, except for the damage you are reporting;
- sent back together with the outer carton, the invoice and any free gift or sample that came with it.
Tip: film a quick video as you open the parcel. You don't have to, but it lets us approve claims about leaks, breakage or missing items much faster.
How do I report a problem?
- Log in and go to My account → My orders, then open the order that was delivered.
- Tap Report an issue and choose the item concerned.
- Say whether you want a replacement or a return, pick the reason and explain what happened.
- Add a clear photo of the problem, the product, its batch number and expiry date where relevant, and the label on the packaging.
- Confirm the product is unused and still sealed in its original packaging, then send the request.
We look at every request within 24–48 hours. The order page shows whether it is pending, approved or rejected, and we'll email or call you if we need more information or have to book a pickup.
Will someone collect the product?
- If we need the item back and a courier partner covers your PIN code, we book a reverse pickup. Pack the product safely in its original box and have it ready. A leaking bottle or broken compact may be approved on your photos and video alone, with no pickup needed.
- If no pickup is available in your area, we'll ask you to post it to our address at the bottom of this page. When the fault was ours, we pay back reasonable courier costs once you send us the courier receipt. Many couriers refuse perfumes, aerosols and other liquids, so check with us before posting these.
- The courier tries to collect up to two times. If the product isn't handed over, the request is closed.
What happens once it reaches us?
We inspect the returned product within 2 working days of receiving it. If it meets the conditions above, we dispatch the replacement or begin your refund. If it doesn't, for example because it was opened or used after delivery, we send it back to you and close the request.
How do replacements work?
- Your replacement is sent free of charge once we approve the request and, where a pickup was needed, the returned item has passed inspection.
- It depends on stock. If that product or shade has sold out, you get a refund instead.
- You receive the same product in the same shade. Want something else? Return the item if it is eligible, then place a fresh order.
Do I pay anything for a return?
No. Returns and replacements for damaged, leaking, wrong, missing or expired products are free. We don't accept returns for any other reason, as explained above.
When we may refuse a request
Repeated or suspicious requests may be turned down, for example when a product comes back swapped, used or empty. We may also limit returns or Cash on Delivery on that account.
Where to send returns and questions
XYBLENOX SERVICES PRIVATE LIMITED
4TH FLOOR, SUPER AREA, OFFICE NO.410,PLOT NO.6, Jaina Tower 2, DISTRICT CENTRE,, Janakpuri, New Delhi, Delhi - 110058
Email: xyblenoxservices@gmail.com
Phone: +91-91092 92702
Hours: Mon - Sat, 10:00 AM - 6:00 PM
Last updated: 26 October 2026