TERMS & CONDITIONS

Last Updated: 09/09/2026

Welcome to https://xyblenox.com/ (“Website”, “Platform”), operated by XYBLENOX SERVICES PRIVATE LIMITED (“Company”, “we”, “our”, “us”).

By accessing our Website, creating an account, placing an order, or purchasing our products, you agree to these Terms & Conditions and applicable laws of India.

If you do not agree with these Terms, please discontinue using the Website.

1. General Terms

These Terms govern your use of the Website and purchases of our cosmetics, beauty, skincare, haircare, makeup, fragrance and related products.

Applicable Laws

Our Website and transactions are subject to applicable Indian laws, including:

• Information Technology Act, 2000
• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020
• Indian Contract Act, 1872
• Digital Personal Data Protection Act, 2023, where applicable
• Other applicable laws and regulations

2. Eligibility

You must have the legal capacity to enter into a contract under applicable Indian law to place orders through our Website.

Use by Minors

If you are below the applicable age of majority, you should use the Website only with the involvement and supervision of your parent or legal guardian.

3. Account & User Responsibilities

If you create an account, you agree to provide accurate and complete information.

Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your login credentials
• Providing accurate contact and delivery information
• Updating information when necessary
• Not allowing unauthorised persons to misuse your account

You should notify us if you become aware of unauthorised access to your account.

4. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, specifications and other information displayed on the Website are accurate.

Product Variations

Actual products may differ slightly from images displayed on the Website due to:

• Screen/display settings
• Photography and lighting
• Packaging updates
• Manufacturer changes

Such minor differences do not necessarily constitute a product defect.

Cosmetic Products

Customers should read the product description, ingredients, directions for use, warnings and other available information before purchasing or using a product.

If you have known allergies, sensitivities or specific skin/hair concerns, you should review the ingredients and consult an appropriate professional before use.

5. Pricing & Payments

All prices displayed on the Website are generally in Indian Rupees (INR).

Pricing

Prices, offers and product availability may change from time to time.

We reserve the right to correct genuine pricing or technical errors. If an order is affected by a significant pricing error, we may contact you or cancel the affected order and provide an applicable refund.

Payment Methods

Available payment methods may include:

• UPI
• Debit/Credit Cards
• Net Banking
• Wallets
• Cash on Delivery, where available

Payment processing may be handled by third-party payment providers.

6. Orders & Order Acceptance

Placing an order on the Website constitutes a request to purchase the selected products.

Order Confirmation

An order is subject to:

• Product availability
• Successful payment or payment verification
• Accurate delivery information
• Fraud and security checks

We may accept, reject or cancel an order where reasonably necessary.

Order Cancellation

Order cancellations and refunds are governed by our Refund & Cancellation Policy.

7. Shipping & Delivery

Orders are shipped according to our Shipping Policy.

Delivery Information

Customers are responsible for providing:

• Correct name
• Mobile number
• Complete delivery address
• Correct PIN code

Delivery timelines are estimates and may vary due to courier delays, weather, holidays, operational issues or other circumstances beyond our reasonable control.

8. Returns, Refunds & Replacements

Returns, refunds and replacements are governed by our applicable Refund & Cancellation Policy.

Cosmetics & Hygiene

Due to the nature of cosmetic and personal-care products, opened or used products may not be eligible for return except where applicable due to defects, damage, wrong product delivery or other eligible circumstances.

9. Prohibited Activities

You agree not to:

Prohibited Use

• Use the Website for unlawful purposes
• Provide false or misleading information
• Place fraudulent or fake orders
• Attempt to gain unauthorised access
• Interfere with Website security
• Copy or reproduce Website content without permission
• Scrape or systematically collect Website data without authorisation
• Introduce malicious software or code
• Misuse promotional offers
• Abuse or threaten our employees, representatives or delivery partners

We may restrict or terminate access where reasonably necessary due to misuse or violations.

10. Intellectual Property

All Website content, unless otherwise stated, belongs to or is licensed to XYBLENOX SERVICES PRIVATE LIMITED.

This may include:

• Brand name and logos
• Product images
• Photographs
• Videos
• Text and descriptions
• Graphics
• Website design
• Software and code
• Marketing materials

Restrictions

You may not copy, reproduce, modify, distribute, sell or commercially exploit our Website content without prior written permission, except where permitted by applicable law.

11. Third-Party Services

We may use third-party service providers for:

• Payment processing
• Shipping and logistics
• Website hosting
• Analytics
• Advertising
• Email/SMS/WhatsApp communications
• Customer support

Third-Party Responsibility

Third-party services may have their own terms and privacy policies. We are not responsible for matters arising solely from a third party’s systems or policies, subject to applicable law.

12. Website Availability

We make reasonable efforts to keep the Website available and functional.

However, we do not guarantee that the Website will always be:

• Available without interruption
• Completely error-free
• Free from technical issues
• Free from security vulnerabilities

We may temporarily suspend or modify Website functionality for maintenance, upgrades, security or operational reasons.

13. Limitation of Liability

To the maximum extent permitted by applicable law, XYBLENOX SERVICES PRIVATE LIMITED will not be liable for indirect or consequential losses arising from the use of the Website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable Indian law.

14. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless XYBLENOX SERVICES PRIVATE LIMITED, its employees, directors and representatives from claims, losses or reasonable costs arising from:

Applicable Situations

• Your unlawful use of the Website
• Your violation of these Terms
• Fraudulent activities conducted through your account
• Your infringement of third-party rights

15. Privacy & Data Protection

Your use of the Website is also governed by our Privacy Policy.

We may collect and process personal information in accordance with our Privacy Policy and applicable Indian data-protection laws.

16. Governing Law & Jurisdiction

These Terms are governed by the laws of India.

Jurisdiction

Subject to applicable law, disputes relating to these Terms or transactions with us shall be subject to the jurisdiction of the competent courts having jurisdiction over New Delhi, Delhi.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, Website, services or applicable laws.

Updated Terms

The revised Terms will be published on this page with an updated “Last Updated” date.

Your continued use of the Website after an update constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

18. Contact Us

For questions, complaints or concerns regarding these Terms, contact:

XYBLENOX SERVICES PRIVATE LIMITED

Address:
Office No. 410, 4th Floor, Jaina Tower-2, Plot No. 6, District Center, Janakpuri C-4, West Delhi, New Delhi, Delhi, India – 110058

Phone: +91-9109-292-702
Email: xyblenoxservices@gmail.com
Website: https://xyblenox.com/